Flipkart Apologizes to Nagaland Customer for Saying, "No Services Outside India"

 E-commerce giant Flipkart has apologized to a Nagaland customer for a faux pas made by an employee over a delivery issue. 

A customer from Kohima, Nagaland had asked on Facebook why the website had stopped delivering items to the state. The user wrote, "We still didn’t get independence and we are still a part of India. Treat all states equally areeh!”

Flipkart’s reply not just shocked audiences but also put the e-commerce giant i

n an embarrassing spot. The reply read, “Sorry to hear that. We appreciate your interest in shopping with us. However, sellers do not provide our services outside India.” 

The response by an employee of the shopping site had sparked outrage across social media platforms.

Flipkart deleted the original post after it got viral and erupted in major controversy. In its apology, Flipkart wrote, “We are extremely sorry about the inadvertent error earlier. We strive to ensure serviceability across the nation, including regions in Nagaland. We are happy to connect with you and provide currently available options.”

Flipkart sparked a massive row after one of its service executives told a customer that the company cannot deliver goods in Nagaland because it does not "deliver outside India". The response from the executive received a lot of criticism, following which the company had to apologise. The Flipkart support page on Facebook was questioned on why the company doesn't deliver in Nagaland and why it treats states in the north-east differently. "We still didn't get independence and we are still a part of India. Treat all states equally areeh!," the user said in a comment.